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Find quick answers for Focus Univers, or email us if your issue is still unresolved.

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Restore Focus Univers Pro

If Pro is missing after reinstalling or moving to a new device:

  1. Confirm the device is signed in to the Apple account used for the original purchase.
  2. Open the Pro screen in Focus Univers.
  3. Choose Restore Purchases.

Focus Univers Pro is a non-consumable App Store purchase. You should not need to buy it again when using the original purchasing account.

Troubleshoot iCloud sync

  • Confirm Focus Univers Pro is active.
  • Use the same iCloud account on each device.
  • In the Focus Univers Settings screen, confirm iCloud sync is enabled.
  • Check that each device has an internet connection and allow time for iCloud to update.

An active flight is intentionally kept on one device and is not synced. Stopping sync does not delete the existing iCloud backup.

Flight-completion notifications

Focus Univers uses local notifications to tell you when a focus flight is complete. If they do not appear:

  1. Open the iOS Settings app.
  2. Choose Notifications, then Focus Univers.
  3. Turn on Allow Notifications and the alert options you prefer.

Progress recovery

If Focus Univers reports that progress recovery is needed, your existing data is preserved and automatic saving is paused to avoid overwriting it.

  1. Choose Restore Last Good Progress if a valid backup is available.
  2. Choose Retry if you want the app to read the current progress again.
  3. If the issue remains, use Export Diagnostics and include that text when contacting Support.

Reset or delete progress

Open the Focus Univers Settings screen to clear all local data. If iCloud sync has been enabled, deleting local data does not automatically delete the iCloud backup.

To remove the cloud copy, use Delete iCloud Backup in the Focus Univers Settings screen. Deleting the iCloud backup does not remove progress currently stored on your device.

Contact Support

Still stuck? Include the following so we can understand the issue:

  • device model and iOS version;
  • Focus Univers language;
  • steps that reproduce the problem;
  • screenshots, if helpful; and
  • the exported diagnostic text, if the recovery screen appears.

Never send your Apple ID password, verification codes, payment card number, or banking details.